FAQ

  • What methods of payment do you accept?  PayPal and all major credit cards. 
  • What if I need to modify my order? If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.
  • How do I cancel my order? Orders cannot be canceled after they are placed.
  • Do you provide tracking information? Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.
  • I ordered multiple items but only received one. Where is the rest of my order? We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.
  • When will I receive my order? You can check out our Shipping Policy here for all the latest information regarding shipping.
  • Do you ship internationally? Yes we ship worldwide, please note that delivery times are not guaranteed and can vary. 

Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
We are not responsible for lost, stolen, tampered with or carrier delayed packages.

 

If you have any other questions or concerns, please don't hesitate to contact us :)